Privacy Policy

1. Introduction

Wasata Group is committed to protecting the privacy and security of personal information we collect through our dispute resolution services. This Privacy Policy explains how we collect, use, protect, and share information about individuals who engage our services or visit our website.

We operate in accordance with UAE data protection standards and regulations. This policy applies to information collected through our website, consultation processes, and service delivery.

For privacy-related questions or concerns, contact us at privacy@wasatiz

2. Information We Collect

2.1 Personal Information

We collect the following categories of personal information when you engage our services or contact us:

• Contact information: name, email address, phone number, business address
• Business details: company name, position, nature of dispute
• Identification documents: when required for formal proceedings
• Financial information: for payment processing and fee arrangements
• Communication records: correspondence, meeting notes, and case documentation

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information: IP address, browser type, operating system
• Usage data: pages visited, time spent, referring websites
• Cookies and similar technologies: as described in our Cookie Policy

2.3 Sensitive Information

In the course of dispute resolution services, we may collect sensitive commercial information about business operations, financial circumstances, and contractual relationships. We maintain strict confidentiality protocols for all such information.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Providing dispute resolution services as engaged
• Case assessment and strategic analysis
• Communication regarding your matter
• Document preparation and filing
• Representation in negotiations or proceedings

3.2 Business Operations

• Processing payments and maintaining financial records
• Responding to inquiries and requests
• Improving our services and website functionality
• Internal business analytics and quality assurance

3.3 Legal Compliance

• Complying with legal obligations and professional standards
• Enforcing our terms and conditions
• Protecting against fraud and security threats
• Responding to legal processes and regulatory requests

4. Legal Basis for Processing

We process personal information based on the following legal grounds:

• Contractual necessity: Processing required to provide services you have engaged us for
• Legitimate interests: Business operations, security, and service improvement
• Legal obligations: Compliance with UAE laws and professional regulations
• Consent: For marketing communications and certain website analytics

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share information with:

• Expert witnesses and consultants assisting with cases
• Translation services for document preparation
• Payment processors for fee transactions
• IT service providers maintaining our systems
• Professional advisors including accountants and auditors

All third parties are bound by confidentiality obligations and may only use information for specified purposes.

5.2 Courts and Legal Authorities

We disclose information when required for:

• Filing court documents and pleadings
• Complying with legal processes and orders
• Responding to regulatory inquiries
• Protecting legal rights and interests

5.3 No Commercial Sales

We do not sell, rent, or trade personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect personal information:

• Secure storage systems with encryption for sensitive data
• Access controls limiting information to authorized personnel
• Regular security assessments and updates
• Secure communication channels for confidential matters
• Physical security measures at our office location

Despite these measures, no system is completely secure. We cannot guarantee absolute security of transmitted or stored information.

7. Data Retention

We retain personal information for the following periods:

• Client files: Minimum 7 years after case closure, as required by professional standards
• Financial records: 7 years for tax and accounting purposes
• Correspondence: Duration of client relationship plus retention period
• Website analytics: 26 months

Information may be retained longer when required by legal obligations or ongoing proceedings.

8. Your Rights

Under UAE data protection principles, you have the following rights:

8.1 Access and Correction

You may request access to personal information we hold about you and correction of inaccurate information.

8.2 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

8.3 Erasure

You may request deletion of personal information, subject to our professional and legal retention obligations.

8.4 Objection and Restriction

You may object to certain processing activities or request restriction of processing in specific circumstances.

8.5 Withdrawal of Consent

Where processing is based on consent, you may withdraw consent at any time.

To exercise these rights, contact us at privacy@wasatiz. We will respond to requests within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information about cookies we use and your choices, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review privacy policies of websites you visit.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the information.

12. International Data Transfers

We primarily operate within the United Arab Emirates. If personal information is transferred outside the UAE, we ensure appropriate safeguards are in place to protect the information in accordance with applicable laws.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through our website or direct notification to clients. The "Last Updated" date indicates the most recent revision.

Continued use of our services after policy changes constitutes acceptance of the updated policy.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

15. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy will be subject to the jurisdiction of UAE courts.